If you wish to cancel your booking, the standard cut-off for Open Water Swimming and coaching is 48 hours prior to the day of your booking.
Monday booking: cancel by midnight on Friday
Tuesday booking: cancel by midnight on Saturday
Wednesday booking: cancel by midnight on Sunday
Thursday booking: cancel by midnight on Monday
Friday booking: cancel by midnight on Tuesday
Saturday booking: cancel by midnight on Wednesday
Sunday booking: cancel by midnight on Thursday
To cancel your booking:
Login to the ACTiO app or browser version https://actio.nowca.org/
Select PROFILE (bottom right of screen)
Select the Refund button for the booking you wish to cancel
** Please note that special activities and events may have different policies
** If you cancel an activity booking, a credit will be applied to your account. The credit can be used to rebook the same activity/venue only. You cannot book a different activity with this credit.
** The credit will remain on your account and you can use it at any time to rebook as long as your NOWCA membership is active
** If you cancel a booking for a paid event, you will be issued a refund minus the booking fee.
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